Woodward Industrial Turbine Field Service and Support
Gas and Steam Turbine Field Service and Technical Support
Woodward provides support ranging from 24-hour technical phone support to on-site field service to provide diagnostic, repair and upgrade services.
Woodward understands how essential it is to have global resources readily available with critical technical skills necessary to effectively and efficiently resolve issues in the field. These global resources are also a key component to maintain solid customer relationships with OEM’s, RTR’s, Distributors and end users. Customers can obtain a high level of support and work directly with qualified engineers at an appropriate level with our Global Engineering Services Group. Woodward’s turbine field service team provides top-level problem solving capabilities and expertise to support Woodward components and entire systems.
Woodward field service engineers offer integrated, comprehensive solutions for commissioning and on-site repair. Our experienced service engineers have the know-how to effectively solve problems and ensure equipment is running properly, as well as ensure system quality and reliability.
• Field Service
• Maintenance and Service Contracts
• Technical Assistance & Consultation
• After-Hours Phone Support (24/7)
• On-site Engineering
Technical Support
If you are experiencing problems with the installation, or unsatisfactory performance of a Woodward product, the following options are available:
• Consult the troubleshooting guideline in the manual
• Contact the Manufacturer or packager of your system
• Contact the Woodward Business Partner serving your area
• Contact Woodward technical assistance and discuss your problem
OEM and Packager Support - Many Woodward controls and control devices are installed into the equipment system and programmed by an Original Equipment Manufacturer (OEM) or Equipment Packager at their factory. In many cases, the programming is password-protected by the OEM or packager, and they are the best source for product service and support. Warranty service for Woodward products shipped with an equipment system should also be handled through the OEM or Packager. Please review your equipment system documentation for details.
Woodward Business Partner Support - Woodward works with and supports a global network of independent Business Partners whose mission is to serve the users of Woodward controls, as described here:
• Email Field Service Questions to: coloradofieldservice@woodward.com.
• For Technical Assistance, contact us at +1 970-482-5811, option 7
• or email Technical Questions to: TurbineHelpDesk@woodward.com.