Most Woodward control and fuel systems are installed in gas turbines, steam turbines and compressors at the factory of the original equipment manufacturer (OEM) or equipment packager. In many cases, the OEM or packager is the best source for product service and support.
If you are experiencing problems with the installation or unsatisfactory performance of a Woodward product, the following options are available via the Woodward Helpdesk system:
- High level troubleshooting assistance
- Product manuals or appropriate documentation
- OEM contacts
- Woodward Business Partner* contacts serving your area
- Field service contacts
- On-site support contacts
Warranty service for Woodward products shipped with an equipment system should be handled through the OEM or packager. Please review your equipment documentation for details.
If you are experiencing problems with the installation or unsatisfactory performance of a Woodward product, the following options are available:
• Consult the troubleshooting guideline in the manual
• Contact the manufacturer or packager of your system
• Contact the Woodward Business Partner serving your area
• Contact Woodward technical assistance and discuss your problem
OEM and Packager Support - Many Woodward controls and control devices are installed into the equipment system and programmed by an OEM or equipment packager at their factory. In many cases, the programming is password-protected by the OEM or packager, and they are the best source for product service and support. Warranty service for Woodward products shipped with an equipment system should also be handled through the OEM or Packager. Please review your equipment system documentation for details.
*Woodward Business Partner Support - Woodward works with and supports a global network of independent Business Partners whose mission is to serve the users of Woodward controls
• Email Field Service Questions to: firstname.lastname@example.org.
• For Technical Assistance, contact us at +1 970-482-5811, option 7
• Email Technical Questions to: TurbineHelpDesk@woodward.com.