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Technical Help Desk

If you are experiencing problems with the installation or performance of a Woodward product, the following options are available:

  • Consult the troubleshooting guide in the manual. More than 2,400 Woodward customer publications are available to the general public by searching (search on pub number or on title or product). Other publications are available in our e-Business center to Woodward field service technicians and Woodward authorized distributors. You can request publications that are not available below through Woodward or your Woodward distributor

  • Contact the manufacturer or packager of your system. (Many Woodward controls and control devices are installed into the equipment system and programmed by an OEM or equipment packager at their factory. In many cases, the programming is password-protected by the OEM or packager, and they are the best source for product service and support.)

  • Contact the Woodward Business Partner serving your area. Explore options for serving Woodward products that are available through your local Full-Service Distributor, AISF or the OEM of the equipment system. All are based on the standard Woodward Product and Service Warranty (5-01-1205) that is in effect at the time the product is originally shipped from Woodward or when a service is performed.  

  • Contact Woodward technical assistance by entering a support ticket and the appropriate support personnel will contact you.

In your ticket please include:

  • Your contact information
  • The location where you need technical assistance
  • The Woodward product name
  • Item number and serial number
  • A brief description of your problem
  •       Woodward technical assistance voicemail: 1-800-543-5811. 

  • Group
    Extension
    Engine
     27215
     Power Generation
     83617
      Air & Military
     96000
    Steam & Gas Turbine   83095
  • For Protection Device service questions +49 (0) 2152 145 600.
  • Woodward Wind Power Aftermarket Support Locations:
  • Location
    Number
      Woodward Kempen, Germany
      +49 2152 145 397 / 398
      Woodward Sofia, Bulgaria
      +359 2 4188 855 / 857
      Woodward Madrid, Spain
      +34 917 10 93 46
      Woodward Tianjin, China
      +86 22 2630 8828 52261
      Woodward Pune, India
      +91 20 6724 0232
    Woodward Makuhari, Japan +81 43 213 2192
    Woodward Campinas, Brazil +55 19 3708 4721

Explore options for servicing Woodward products that are available through your local Full-Service Distributor, AISF or the OEM or packager of the equipment system. All are based on the standard Woodward Product and Service Warranty (5-01-1205) that is in effect at the time the product is originally shipped from Woodward or when a service is performed.

 
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